Apartment Review for Plainview Apartments - Louisville, KY

When my wife and I first chose the Plainview it was based on the immediacy of our need (new family, former lease ending, needed more room). Given the chance again, I would have told my wife to cope with our smaller apartment. Discrepancies and/or repairs were virtually impossible to get fixed during our year-long stay with Plainview. Often it took several calls and DETAILED explanations of our working hours in order to even get a service call. More often than not our detailed working-versus-available hours were completely ignored and we returned home to find notes saying a call was made and no one was home. Actual repairs often took several visits as well; more than once we found notes where we'd asked for repairs, notes with comments such as "I don't see any problem" and "You're probably just doing it wrong". Seriously, what the heck is that?!? It's not even courteous, let alone professional! The office staff were always courteous during our stay; however when our stay was drawing to a close they began to pressure us heavily to renew our lease, even to the point of attempting to suggesting that we would be held responsible for "undetermined" costs if we vacated outside a certain window, even if we continued paying rent. I have NO idea what that even meant, but it didn't make me want to stay. Although for this last portion (about to be described) I share some of the blame, it was typical of the staff's unhelpful attitude once we announced our intent to vacate. During the course of our move, my wife and I both forgot to have the electricity removed from our names -- until the bill arrived. We had been out of the apartment for several weeks by the time the bill caught up to us, and despite having shut all utilities off (air-conditioning/heat, lights, etc.), there was an addition $61 on our bill. The electric company said that I should call the complex and request that they pay the portion accrued since our departure. However, once I contacted them, they were terse during our conversation. I explained that someone had clearly turned some utilities back on following our absence in order for the bill to be so high and the manager was quite flippant when she stated that it was my own fault for not getting it out of my name and that the apartment complex refused to share responsibility. As I said -- admittedly my own fault, but the unwillingness to even discuss taking their share was unfriendly in its entirety. Ours was not the only lot like this. Several of our acquaintances made the same complaints in the apartments around ours.